AI automation and integrations
Your processes, automated.
We implement chatbots and process automation, integrated with the website, the CRM and the tools the company already uses.
What the service includes
Configured on the business’s own information — products, services, policies and escalation flows defined by the client.
We connect the AI solutions with existing systems — website, CRM, ticketing platform or other services in use.
Repetitive processes — lead sorting, follow-ups, scheduling — set up to run automatically on clear rules.
Reporting on the volume of interactions handled automatically and the cases that need human intervention.
We adjust the configuration based on actual interactions, to improve accuracy over time.
We explicitly define what the AI solution covers and how conversations are handed over to a human operator.
And much more.
Clients we work with
Projects delivered for companies across different industries, from websites and campaigns to visual identity.
Let’s talk about the project.
Our process
- 01
Process mapping
We analyse the current workflow and identify the activities with clear potential for automation.
- 02
Build & configuration
We build and configure the solution based on the business’s information and specifics.
- 03
Controlled testing
We validate the solution in a controlled environment before going live.
- 04
Launch & tuning
We go live and keep adjusting based on actual user interactions.
Questions?
If the answer is not here, send us a message and we will come back with details for the project.
We choose the language models based on the project’s requirements — speed, cost, complexity. We are not tied to a single provider.
Yes, like any AI system. That is why we set clear limits on the topics the chatbot covers and configure a handover to a human operator for anything outside those limits.
Between 2 and 4 weeks, depending on the amount of information to configure and the integrations required.
The models we use handle English, German, Romanian and most European languages well, including industry-specific terminology, once configured with the relevant information.
Generally: documentation on the products or services, a list of frequently asked questions and access to the system the solution will be integrated with. The exact requirements are set during the analysis stage.
Get in touch.
Direct contact
Office hours
Monday – Friday
09:00 – 18:00 (Romania time, EET)